ICR臨床研究入門

User registration

I didn't receive a registration confirmation e-mail.

A registration confirmation e-mail is usually sent to the registered e-mail address within 30 minutes of application.
Your e-mail software or e-mail system security may handle the registration confirmation e-mail as a junk mail. Check your junk mail box, spam folder, and trash box and so on. If you find the e-mail, complete the registration.
Confirm your e-mail address and apply again.
If you still cannot find the e-mail, contact us with your name, user ID and registered e-mail address. Then, ICRweb staffs delete the temporarily registered information and let you know after that.

I accessed the URL provided in the registration confirmation e-mail as instructed, but I cannot log in.

Contact us with your name, user ID and registered e-mail address. Then, ICRweb staffs delete the temporarily registered information and let you know after that.

I cannot log in with reissued password.

Sometimes the system cannot recognize the account information with copy and paste becouse the information have unnesseary information such as space characters
Also, please be careful about the capitalization and caps lock when entering.
If you have requested reissue multiple times, please use the user ID and password written in the last email you received.

I didn't receive a assword on e-mail.

A registration confirmation e-mail is usually sent to the registered e-mail address within 30 minutes of application.
Your e-mail software or e-mail system security may handle the registration confirmation e-mail as a junk mail. Checkyour junk mail box, spam folder, and trash box and so on. If you find the e-mail, complete the registration.
Confirm your e-mail address and apply again.

I want to change my user information.

You can change your user information except for user ID via the link "User information" on "My page" on left upper on the screen after logging in.
NOTE: You cannot change your user ID.

I have forgotten my user ID/password.

If you have forgotten your user ID/password, please enter your registerd e-mail address on "Request login information" of login page.
And follow the steps below to create a new password.

1. An e-mail with a link to obtain a new password (Title: Introduction to Clinical Research: Confirmation of password change) will be sent to the registered e-mail address.
   Please reissue your password with clicking the URL in the mail content.
2. Click the link in the e-mail, and it makes your password reset. Another e-mail (Title: Introduction to Clinical Research: You have changed your password) with your new password will be sent to the registered e-mail address.

NOTE: The URL in the email can only be used once. Please note that the error will occur if you press the button twice.

I have forgotten your registered e-mail address

If you know your user ID and password, you can confirm your registered e-mail address with the link "User information" on "My page" on left top of the screen after logging in.
In case that you have forgotten your user ID/password, let us know your name, and we let you know your user ID and temporary password after we confirm your registraton.

I do not know my facility user ID. Let me know wether my instiitution have a contract.

We do not inform you that your institution has a contract or your facility user ID because we cannot determine whether you are eligible for the course at your instituton.
Please ask the department that manages the course history at your institution.

Can I stop recieving e-mauk from ICRweb ?

You can do that with selecting "I don't with receiving e-mail with the link "User information" on "My page" on left top of the screen after logging in."

Delete registration information

If you want to have your personal information deleted, "Contact us" with user ID and select your inquiry type as "Delete registration information".

View lectures

I watched it until the end, but it doesn't show as completed.

Please check three points below.

1. Please make sure that all menus have for content where a menu is displayed on either the left or right side of the slide.
   Please note that if you do not see the , it will not be considered that you have watched it.
2. Please click [OK] to complete viewing the lecture if the message "Do you want to resume where you left off?" is displayed.
3. Please confirm that the gray progress bar displayed below the lecture image on the lecture summary page has turned red all the way to the right.

I cannot view lectures.

Please try to change your browzer, You may be able to view the video sometimes.
Please note that due to changes in MacOS Safari specifications, content published before September 2023 cannot be viewed on Safari 17 or later.
If you are using Safari 17 or later on MacOS, please use another browser (Firefox, Google Chrome) to view the video.
If you are unable to view lectures on your PC, please contact us via "Contact Us" with the following information.

1. If you see any error messages on the screen, please let us know as much detail as possible.
2. The lectures that you could not watch this time
3. Wether you could watch lectures on the ICR website before or not
4. Wether you can watch other lectures or not
5. Wether You can watch the lecture with using another browser or another PC or not
6. The environment information of your PC (OS, browser name, version, etc.).

If you are unsure of your environment, please access the PC where the problem occurs and provide the full text of the text displayed in the light blue box below.

I can't hear or hear the sound very well.

The audio may be difficult to hear depending on the audio function of your computer. In that case, please connect earphones or speakers.
Lectures that are listed as "No audio" on the lecture summary page do not have audio, so please read the slides and notes before taking the course.
Otherwise, please check the settings of your PC.

Text on slides is difficult to read

Please increase the window size or enlarge the screen to view.

Tell me the operating environment

The recommended environment is as follows.

Computer

OS	Monitor	Browser	Environments
Windows® 10 32bit/64bit Windows® 11 64bit	Resolution 1024 x 768, Color monitor capable of displaying 16 bits or more	Chrome latest Edge latest Firefox latest	Internet connection
macOS more than 11	Color monitor capable of displaying resolution 1024 x 768, 16 bits or higher	Chrome latest Safari latest (*) Firefox latest	Internet connectio

• (*) Please note that due to changes in MacOS Safari specifications, content published before September 2023 cannot be viewed on Safari 17 or later.
  If you are using Safari 17 or later on MacOS, please use another browser (Firefox, Google Chrome) to view the video.
• Operating systems and browsers that are no longer supported by Microsoft or Apple are not supported.
• If you are using Windows 10 Enterprise or Education edition, the system and content playback may not work properly depending on the administrator's settings.
  If it does not work properly, please contact the system administrator of your facility.

Smart phone / Tablet

OS	Browser	Environments
iOS14 or higher, iPadOS14 or higher	Safari latest	Internet connection
Android OS 9.0 or higher	Chrome latest	Internet connection

• OS and browser versions that are no longer supported are not covered by the operating environment.

Issue completion certificates

Tell me how to issue completion certificates.

Please refer to the page "Acount issuing completion certificates".

The "Issue Certificate " button is not effective.

You must pass all the Online tests and fill the questionnaires.
After logging in, please check your course status from the page that opens from the "Certificate Issuance/Check Course History" link in "My Page " at the top left of the screen.

I cannot press the issue button for an already issued certificate of completion.

If a course is added after a certificate of completion has been issued, the certificate of completion will be temporarily unavailable.
If you wish to issue a certificate of completion, you will be able to issue it again after you have completed viewing the added lectures, answering the questionnaire, and completing the end-of-chapter test (if available).

The date on the certificate of completion is still old.

If you require a certificate issued on a new date, you will need to retake and pass the test.

Regarding the use of materials

Regarding the use of materials

There are no restrictions on secondary use for purposes such as dissemination and education of clinical research methodologies.
Please do not modify the content and be sure to clearly indicate the source of the information (site name: "ICR Introduction to Clinical Research" or "ICRweb" and URL: https://www.icrweb.jp).
Please also check the "Site Policy" before using the site.