If you forgot your account code such as user ID and password, you can confirm your user ID and issue a new password.
Please note the following points when using this service.

  1. Reissuance of user ID and password is limited to those who have completed this registration.
    It cannot be used in the status of provisional registration.
  2. Due to the security of the system, it is not possible to check the registered password, so we will issue a temporary password.
    After reissuance, log in with the user ID and temporary password sent to you and change your password.
  3. Your user ID and temporary password will be sent to your registered e-mail address.
    If you have changed your e-mail address, please contact us from "Contact Us" with your full-name and e-mail address before the change.
  4. If you lose both your user ID and your registered e-mail address, we will not be able to provide you with your registration information.
    In that case, please contact us from "Contact Us" with your e-mail address, full-name, and the name of the facility you may have registered.
Enter your registered e-mail in the text box.

Request by e-mail address