If you forgot your account code such as user ID and password, you can confirm your user ID and issue a new password.
Please note the following points when using this service.
- Reissuance of user ID and password is limited to those who have completed this registration.
It cannot be used in the status of provisional registration. - Due to the security of the system, it is not possible to check the registered password, so we will issue a temporary password.
After reissuance, log in with the user ID and temporary password sent to you and change your password. - Your user ID and temporary password will be sent to your registered e-mail address.
If you have changed your e-mail address, please contact us from "Contact Us" with your full-name and e-mail address before the change. - If you lose both your user ID and your registered e-mail address, we will not be able to provide you with your registration information.
In that case, please contact us from "Contact Us" with your e-mail address, full-name, and the name of the facility you may have registered.